POLICIES

POLICIES

30 Days Worry-Free Return Policy

GOVO Products provides worry-free returns for unused, unaltered, and undamaged items for a full refund within 30 days of the original purchase. Please email us and send your returning package within 30 days of receiving of your package. Once the goods are returned to us in original and unused condition with package, we will give you a full refund for the goods within 7 business days. If we made a mistake on your order, we will cover all shipping costs for returns. Otherwise, you will be responsible for paying shipping costs associated with returning the item. To obtain return instructions, please send us an email to support@govoproducts.com before returning the merchandise.

60 Days Product Warranty Policy

GOVO Products offers 60 days warranty against manufacturing defects: i.e. missing parts, broken metal and plastic. Only original, unaltered and unmodified materials and workmanship are covered by this warranty. Damages due to accident, wear and tear, such as scratches, rips, tears, abrasions, UV degradation, misuse, neglect, are not covered under this warranty. We will require that the item be sent back for us for review to justify warranty coverage.  To obtain warranty instructions, please send us an email to support@govoproducts.com before returning the merchandise.

Shipping Policy

Orders placed from Monday to Friday by 4pm EST will be processed and shipped the same day. Orders placed on weekends and public holidays will be processed and shipped the next business day.

All packages are shipped by USPS. Package can also be deliver to PO boxes or APO/FPO addresses. 

Please note for international shipping, some countries may not have tracking system connected to USPS. For these countries, the tracking status will stop updating after the package leave U.S., but it does not mean the package has stop moving.

International customers might need to pay import duty and customs charges depend on the value of goods and importing country. We are unable to pay estimated duties and taxes as this information varies by countries. Import duty and custom charges will be collected upon delivery of your order by your local government or shipping agency. Please note, by placing your order, you agree to be responsible for all taxes, duties, and customs charges.

 

Package Tracking

A tracking number will be sent to your registered email when your package is sent. You can track your package on USPS.com

Customer Service

If you have any questions, concerns, or inquiry about warranty or returning your item, we are here to help you. Please send your email to support@govoproducts.com